Refund policy

SKEER RETURNS, REFUNDS & EXCHANGE POLICY

Effective Date: [July 2026]

At Skeer, we are committed to providing high-quality hair removal products. Due to the personal care and hygiene nature of our products, we have implemented the following Returns, Refunds and Exchange Policy in accordance with the Consumer Protection Act 68 of 2008 ("CPA") and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA").

By purchasing from Skeer, you acknowledge that you have read and agree to this policy.

1. Hygiene Products

Skeer Hair Removal Mousse is classified as a personal care and hygiene product.

For the safety of all customers, we do not accept returns, exchanges or refunds for products that have been opened, unsealed, used or partially used, except where required by South African law (for example, if the product is defective, damaged on arrival or incorrectly supplied).

2. Change of Mind

We do not offer refunds or exchanges because you:

  • changed your mind;

  • ordered the wrong item;

  • no longer require the product;

  • dislike the fragrance, texture or consistency;

  • expected different cosmetic results after proper use;

  • experienced results that differ from your personal expectations where the product is not defective.

If you purchased online and qualify for the cooling-off rights provided under the ECTA, you may cancel your purchase within the legally prescribed period, provided that:

  • the product is unopened;

  • the tamper seal remains intact;

  • the product is unused;

  • it is returned in its original packaging and condition.

Return shipping costs for change of mind returns are the customer's responsibility unless otherwise required by law.

3. Products Damaged During Delivery

If your order arrives damaged, leaking or visibly defective, you must:

  • notify Skeer within 48 hours of delivery;

  • provide your order number;

  • provide clear photographs of:

    • the product;

    • the packaging;

    • the shipping box;

    • the shipping label.

Failure to report transit damage promptly may affect our ability to recover the claim from the courier.

Once approved, Skeer will, at its discretion where permitted by law:

  • replace the product; or

  • issue a refund where replacement stock is unavailable or otherwise required by law.

4. Incorrect Products

If you receive the wrong product, please notify us within 7 days of delivery.

We will arrange collection where appropriate and, after verification, either:

  • send the correct product; or

  • issue a refund if the correct product is unavailable.

5. Defective Products

Nothing in this policy limits your statutory rights under the Consumer Protection Act.

If a product is genuinely defective due to a manufacturing fault, you may return it within the period provided by the CPA.

Skeer reserves the right to inspect the returned product before approving any refund or replacement.

A product will generally not be considered defective where the issue results from:

  • failure to follow usage instructions;

  • failure to perform a patch test;

  • improper storage;

  • misuse or abuse;

  • allergic reactions or skin sensitivities unique to the individual;

  • use on irritated, broken or damaged skin;

  • combining the product with incompatible products or treatments;

  • normal product depletion through use.

Where appropriate, Skeer may request:

  • photographs;

  • batch numbers;

  • proof of purchase;

  • the return of the product for inspection.

6. Allergic Reactions

Skin types differ between individuals.

Customers are responsible for:

  • reading all ingredients before use;

  • following all instructions;

  • performing the recommended patch test before full application.

Skeer cannot guarantee that every customer will experience identical results.

Where a product performs as intended and is not defective, allergic reactions, skin sensitivity or individual intolerance will not automatically qualify for a refund.

Nothing in this clause limits any rights that cannot legally be excluded under South African law.

7. Conditions for Returns

Where a return is approved, the product must:

  • include proof of purchase;

  • include the original order number;

  • include all original packaging where reasonably possible;

  • not be intentionally damaged or altered after delivery.

Skeer may refuse returns that do not comply with this policy where permitted by applicable law.

8. Refund Method

Approved refunds will be processed using the original payment method wherever reasonably possible.

Shipping charges are non-refundable except where:

  • the wrong product was supplied;

  • the product was defective;

  • or South African law requires otherwise.

9. Promotional Products

Products received as gifts, promotional items, giveaway prizes or complimentary items are not redeemable for cash and are not eligible for refunds.

10. Fraud Prevention

To protect against fraudulent claims, Skeer reserves the right to:

  • request additional information;

  • request photographs;

  • inspect returned products;

  • refuse claims involving evidence of misuse, tampering or fraudulent conduct;

  • limit excessive or repeated refund requests where legally permissible.

11. Return Process

To request a return, email:

[skeerzar@gmail.com]

Please include:

  • Full Name

  • Order Number

  • Date of Purchase

  • Description of the issue

  • Clear photographs (where applicable)

Returns sent without prior authorisation may be refused.

12. Consumer Rights

Nothing in this Returns & Refund Policy excludes, limits or overrides any rights granted to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002, or any other applicable South African legislation.

Where this policy conflicts with mandatory consumer protection legislation, the applicable legislation will prevail.